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Question 1/101/10
Overall judgment and decision-making
Overall judgment and decision-making
Overall judgment and decision-making
You are working in a large high street retailer as part of their graduate scheme. Your supervisor has asked you to move onto the tills in the homeware department as they are really busy today with some unexpected deliveries. A customer approaches your till accompanied by a small baby in a pram and a toddler. The baby is crying and the toddler keeps touching the goods that are on sale by the tills. The customer is trying to take their goods out of their trolley. They look very distressed and keep telling the toddler not to touch anything, whilst trying to placate the crying baby. What would you do?
Select multiple answer: (Choose 2)Select the answer
2 correct answers
A.
Ask the customer how their day has been and what they are doing later?
B.
Ask the customer what you can do to help them right now.
C.
Promise to finish the transaction as quickly as you can.
D.
Try and distract the toddler whilst the customer unloads the shopping.
This question assesses your ability to handle stressful situations and demonstrate empathy towards customers. It evaluates how you manage competing demands, such as providing service while considering the emotional state of the customer, especially in a busy retail environment. Your response reflects your interpersonal skills and your capacity to remain calm under pressure, as well as your willingness to assist others in distressing situations.
Right Answer: A, B
Quiz
Question 2/102/10
Personality traits
Personality traits
Personality traits
When faced with a difficult situation, how do you usually respond?
Select the answer:Select the answer
1 correct answer
A.
I act impulsively without considering the consequences.
B.
I tend to avoid the situation altogether rather than facing it head-on.
C.
I take time to think things through and consider all possible solutions.
D.
I get stressed and anxious, which affects my ability to make decisions.
The Hogan Personality Inventory measures adjustment as the ability to remain calm and composed in difficult situations, to think logically and make rational decisions. Option B reflects this trait.
Right Answer: C
Quiz
Question 3/103/10
Cognitive abilities
Cognitive abilities
Cognitive abilities
Which of the boxes comes next in the sequence?
Select the answer:Select the answer
1 correct answer
A.
B.
C.
D.
E.
Triangle changes direction (from pointing up, to pointing down) with each turn.
Circle moves in a clockwise direction around frame corners with each turn.
Diamond moves in an anti-clockwise direction around the frame corners with each turn.
Right Answer: C
Quiz
Question 4/104/10
Motivations, values, and preferences
Motivations, values, and preferences
Motivations, values, and preferences
During the key holiday shopping season last year, traditional bricks and mortar retailers experienced approximately half the holiday foot traffic they had witnessed just three years prior to that. This decline signifies a fundamental shift in the way consumers shop and buy.
The initial wariness surrounding on-line trading has declined and as confidence in internet shopping grows, so too does on-line shopping. Add to that the fact that consumers' lives are getting busier and they have reduced time available for more traditional shopping. Whilst excursions to the shops are still regarded as enjoyable by many, they are actually more of a luxury now than ever before. Shopping on-line offers consumers the opportunity to shop at a time that suits them and not only that, they have immediate access to reviews and price comparisons. As austerity remains a concern in many people's lives, being confident that we are getting the optimal deal available fills us with contentment.
Whilst online retail sales currently represent 10% of the overall retail market, this is projected to double over the next decade. This forecasted trend will inevitably create opportunities in other markets. Take logistics for example, distribution warehouses will be in greater demand as will logistics providers including express parcel companies and 'e-fulfilment players. The resulting warehouses must be significantly larger than many commercial spaces currently on offer. The typical warehouse is expected to be four times the size of an average retail space.
One of the reasons many people shop on-line is because they do not enjoy visiting shops anymore.
Select the answer:Select the answer
1 correct answer
A.
False
B.
True
C.
Cannot Tell
We do not know if this is true. We know that some people still enjoy visiting shops and we know that some people shop on-line because they find it more convenient but we do not know whether there are many people who shop on-line because they prefer not to visit the shops.
Right Answer: C
Quiz
Question 5/105/10
Overall judgment and decision-making
Overall judgment and decision-making
Overall judgment and decision-making
You have been working in a large business consultancy for six months and during that time have been involved in a number of client projects. The one you are working on currently has been particularly trying as the customer keeps changing their mind. Up to now, a more senior colleague has been fielding the changes and dealing with the client. Your colleague is now on holiday for a week and has asked you to lead the project in their absence. As one of the regular update meetings is about to end, the client informs you that he now wants the scope of the project to be extended so that three other departments can become involved. You know that this will increase the workload of the project team quite significantly and the cost of the work has been agreed already. As far as you are aware the client is unable to raise any further money to find the project. What would you do?
Select multiple answer: (Choose 2)Select the answer
2 correct answers
A.
Explain that they must be prepared to pay a lot more for the work they are requesting as it is significantly increasing the scope of the project.
B.
Explain to the client that your colleague is away and you can’t really make a decision about whether this can be accommodated until they are back.
C.
Suggest that the client sends you an email with the extra requirements in so that you could look at the impact on time and costs for the project.
D.
Say that you are sure this can be done and ask that the client shares more details about what the specific extra requirements are.
Right Answer: C, D
Quiz
Question 6/106/10
Personality traits
Personality traits
Personality traits
You have been asked to take part in a project that will address a number of long overdue changes in the business. At the first meeting, you can see that it is going to be hard work. There are people from a variety of different departments, many of whom do not get on (some to the extent of actively disliking one another). When you return to your desk, your manager asks how the meeting went and what your thoughts are about the project. What would you do?
Select multiple answer: (Choose 2)Select the answer
2 correct answers
A.
Say that you will give it a shot but you can foresee many problems and you might not be the best person to work on this project.
B.
Say that it will be interesting getting to know people from different departments and understanding how they work and what they do.
C.
Ask your manager what he knows about the other project participants, explaining that it might help you understand the situation better.
D.
Say that you are predicting tensions amongst project participants but you can’t wait to get started on the project regardless.
Right Answer: A, B
Quiz
Question 7/107/10
Cognitive abilities
Cognitive abilities
Cognitive abilities
Which of the boxes comes next in the sequence?
Select the answer:Select the answer
1 correct answer
A.
B.
C.
D.
E.
1. Unshaded circle moves around hexagon in an anti-clockwise direction with each turn.
2. Shaded circle moves from bottom left hexagon corner, to middle of hexagon, to top right hexagon corner with each turn.
3. Triangle moves from top right of frame to bottom left of the frame with each turn.
Right Answer: B
Quiz
Question 8/108/10
Motivations, values, and preferences
Motivations, values, and preferences
Motivations, values, and preferences
During the key holiday shopping season last year, traditional bricks and mortar retailers experienced approximately half the holiday foot traffic they had witnessed just three years prior to that. This decline signifies a fundamental shift in the way consumers shop and buy.
The initial wariness surrounding on-line trading has declined and as confidence in internet shopping grows, so too does on-line shopping. Add to that the fact that consumers' lives are getting busier and they have reduced time available for more traditional shopping. Whilst excursions to the shops are still regarded as enjoyable by many, they are actually more of a luxury now than ever before. Shopping on-line offers consumers the opportunity to shop at a time that suits them and not only that, they have immediate access to reviews and price comparisons. As austerity remains a concern in many people's lives, being confident that we are getting the optimal deal available fills us with contentment.
Whilst online retail sales currently represent 10% of the overall retail market, this is projected to double over the next decade. This forecasted trend will inevitably create opportunities in other markets. Take logistics for example, distribution warehouses will be in greater demand as will logistics providers including express parcel companies and 'e-fulfilment players. The resulting warehouses must be significantly larger than many commercial spaces currently on offer. The typical warehouse is expected to be four times the size of an average retail space.
On-line retailing is going to have a detrimental impact on all other markets.
Select the answer:Select the answer
1 correct answer
A.
False
B.
True
C.
Cannot Tell
This is not the case as the third paragraph talks about the opportunities on-line retailing will create in markets such as logistics. There may be a negative impact on traditional retailing but the passage tells us it will create opportunities elsewhere.
Right Answer: A
Quiz
Question 9/109/10
Overall judgment and decision-making
Overall judgment and decision-making
Overall judgment and decision-making
You are working for a small law firm and have been very busy of late. There have been a number of unexpected issues with some ongoing cases and the partners of the firm have been asking you for help a lot more than usual. You are still trying to get back on track with your day to day work. One morning you receive a call from a very big client who needs some paperwork signing and couriering over to him as a matter of priority as he has a large deal to finalise in the next hour. The partner who needs to sign the papers is currently in a meeting at the other side of town. You try calling and emailing her but have not had a response. The building where she is having her meeting is about 30 minutes away by taxi. What would you do?
Select multiple answer: (Choose 2)Select the answer
2 correct answers
A.
Call the client to explain that as soon as the partner responds you will get back in touch with an update on the paperwork.
B.
Ask other partners in the firm if they would be so kind as to find out whether they could sign the paperwork instead.
C.
Suggest that you will get a taxi to the meeting location and ask the partner to sign the paperwork there.
D.
Suggest to the client that you wait another twenty minutes and if you have not had a response you will head over to the meeting yourself.
Right Answer: A, C
Quiz
Question 10/1010/10
Personality traits
Personality traits
Personality traits
How do you typically handle criticism or negative feedback?
Select the answer:Select the answer
1 correct answer
A.
I use the feedback constructively to identify areas for improvement and develop a plan of action.
B.
I take the feedback to heart and feel upset or demotivated.
C.
I don't really care about criticism or feedback and don't take it seriously.
D.
I become defensive and argumentative, often ignoring or dismissing the feedback.
The Hogan Personality Inventory assesses adjustment as the ability to handle negative feedback in a mature and constructive manner, using it to motivate personal growth and development. Option C reflects this trait.
Hogan Test (Hogan Personality Inventory) Practice test unlocks all online simulator questions
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What to expect from our Hogan Test (Hogan Personality Inventory) practice tests and how to prepare for any exam?
The Hogan Test (Hogan Personality Inventory) Simulator Practice Tests are part of the Employment Test Database and are the best way to prepare for any Hogan Test (Hogan Personality Inventory) exam. The Hogan Test (Hogan Personality Inventory) practice tests consist of 150 questions divided by 4 topics and are written by experts to help you and prepare you to pass the exam on the first attempt. The Hogan Test (Hogan Personality Inventory) database includes questions from previous and other exams, which means you will be able to practice simulating past and future questions. Preparation with Hogan Test (Hogan Personality Inventory) Simulator will also give you an idea of the time it will take to complete each section of the Hogan Test (Hogan Personality Inventory) practice test . It is important to note that the Hogan Test (Hogan Personality Inventory) Simulator does not replace the classic Hogan Test (Hogan Personality Inventory) study guides; however, the Simulator provides valuable insights into what to expect and how much work needs to be done to prepare for the Hogan Test (Hogan Personality Inventory) exam.
Hogan Test (Hogan Personality Inventory) Practice test therefore represents an excellent tool to prepare for the actual exam together with our Employment Test practice test . Our Hogan Test (Hogan Personality Inventory) Simulator will help you assess your level of preparation and understand your strengths and weaknesses. Below you can read all the quizzes you will find in our Hogan Test (Hogan Personality Inventory) Simulator and how our unique Hogan Test (Hogan Personality Inventory) Database made up of real questions:
Info quiz:
Quiz name:Hogan Test (Hogan Personality Inventory)
Total number of questions:150
Number of questions for the test:50
Pass score:80%
Number of topics:4 Topics
Study topics:Number of questions:
Cognitive abilities:81 Questions
Motivations, values, and preferences:14 Questions
Overall judgment and decision-making:36 Questions
Personality traits:19 Questions
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