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Guide for CBP Assessments Test

Quiz CBP Assessments Test

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/ 10

Quiz

1/10
Logical reasoning
Which Agent had the highest First Call Resolution?
Quality Score (1-10 rating) First Call Resolution Average Handling Time
Agent A 9 80% 12 mins
Agent B 7 85% 15 mins
Agent C 8 75% 11 mins
Agent D 5 90% 10 mins
Select the answer
1 correct answer
A.
Agent A
B.
Agent B
C.
Agent C
D.
Agent D

Quiz

2/10
Arithmetic Reasoning (AR)
If a car travels at a speed of 60 kilometers per hour, how far will it travel in 3 hours?
Select the answer
1 correct answer
A.
120 kilometers
B.
180 kilometers
C.
200 kilometers
D.
240 kilometers

Quiz

3/10
Writing skills
Which of the following is an example of a comma splice?
Select the answer
1 correct answer
A.
I love to read books, my favorite genre is science fiction.
B.
She went to the store and bought milk, bread, and eggs.
C.
The dog barked loudly, it scared the mailman.
D.
Running is my favorite form of exercise, it helps me clear my mind.

Quiz

4/10
Situational judgment
You are working as a graduate trainee with a large IT company. The company has recently formed a new customer helpdesk department and you are working on a project led by the newly appointed helpdesk manager with a team of other graduate trainees. The project aim is to review the methods by which customers contact the helpdesk and to produce a series of recommendations for improvements.

You know the others working on the project and the team generally gets along fairly well. However, this is the first time you have all worked together and you can see that everyone has different priorities in terms of what improvements they want to see in the recommendations report. Your research has made it clear that customers who contact the helpdesk by telephone are costing the business significantly more than those who make contact via the internet. You anticipate some of your colleagues will be resistant to this approach from opinions they have been offering thus far. A meeting is booked for later in the week for everyone to present their findings and to come to an agreement on the report recommendations. Which strategy would you deploy?
Select the answer
2 correct answers
A.
Ask the helpdesk manager for a meeting prior to the one booked with the wider project team so that you can explain your findings and recommendations in advance. This will get buy-in from the project lead early on and they can then help generate support for your recommendations at the wider project team meeting later in the week.
B.
Circulate a detailed report to the project team prior to the meeting outlining the cost savings associated with your findings. Outline the various scenarios in which money will be saved including the spread sheets that you have used to model your findings. This ensures that meeting attendees can digest the information earlier and you will need less time on the day.
C.
Approach the meeting with an open mind, recognising that your colleagues may have uncovered some equally compelling information and data. Take the view that you will make your point clearly at the meeting but accept that other people may have a point of view that is preferable to your own.
D.
Spend time thinking about the likely objections that may be raised in relation to your suggestions based on what you have heard thus far. Use this information to draft a presentation that not only outlines the benefits of your findings but that also pre-empts the likely concerns of others and makes reference to how your recommendations can overcome them.

Quiz

5/10
Work Experience Assessment
What is the primary purpose of a work experience assessment in an educational context?
Select the answer
1 correct answer
A.
To evaluate a student's social skills
B.
To assess a student's practical application of knowledge
C.
To determine a student's academic performance
D.
To analyze a student's extracurricular activities

Quiz

6/10
Logical reasoning
To try and get your customer to like you more, you are advised to …
Select the answer
1 correct answer
A.
Ask them about their family
B.
Spend as long as you can dealing with their issue
C.
Achieve as many of your own goals as you can
D.
Find something you might have in common with them

Quiz

7/10
Arithmetic Reasoning (AR)
A store is offering a 20% discount on a $50 shirt. How much will the shirt cost after the discount?
Select the answer
1 correct answer
A.
$20
B.
$30
C.
$40
D.
$45

Quiz

8/10
Writing skills
Which sentence uses a relative pronoun correctly?
Select the answer
1 correct answer
A.
The person which she saw at the park was her old friend.
B.
The book whom I borrowed from the library was very interesting.
C.
The movie that we watched last night was really funny.
D.
The cake who I baked yesterday turned out perfectly.

Quiz

9/10
Situational judgment
In light of recent disappointing sales figures, you and a number of colleagues have been asked to devise an initiative with the intention of creating more repeat business with new customers via the website. You have been asked to present the favoured approach to the MD, the Sales Director and the Finance Director. Which would you choose?
Select the answer
2 correct answers
A.
The most radical approach that brings with it the largest potential returns but that has the most associated risk. It goes against everything the business has done before but if it works it could have a startling impact.
B.
The approach that mirrors initiatives that have proven to be successful for the business previously. This harnesses methods that are known to work and will build upon previous success. The likely returns are less but there is almost zero risk.
C.
The approach that offers a more creative way of thinking about customers and how they interact with the website. The likely returns are fairly substantial and it offers a pragmatic approach to building revenue.
D.
It would make sense to provide a short overview of each approach so that the directors can feed into the decision-making process.

Quiz

10/10
Work Experience Assessment
Which of the following is NOT typically included in a work experience assessment?
Select the answer
1 correct answer
A.
Employer feedback
B.
Student self-reflection
C.
Academic grades
D.
Skill demonstration
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Info quiz:

  • Quiz name:CBP Assessments Test
  • Total number of questions:189
  • Number of questions for the test:50
  • Pass score:70%
  • Number of topics:5 Topics
Study topics:Number of questions:
  • Arithmetic Reasoning (AR):7 Questions
  • Logical reasoning:69 Questions
  • Situational judgment:59 Questions
  • Work Experience Assessment:50 Questions
  • Writing skills:4 Questions

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