Quiz
2020 | 2019 | 2018 | |
---|---|---|---|
Profit | £500,000 | £250,000 | £250,000 |
Revenue | £7,500,000 | £7,000,000 | £6,000,000 |
Value of Assets | £1,000,000 | £1,200,000 | £2,500,000 |
Liabilities | £2,714,400 | £2,860,000 | £3,000,000 |
Annual Price Increase | 0% | 5% | 10% |
Revenue from Top 5% of Customers | 50% | 55% | 60% |
Total Customers | 4000 | 5000 | 3000 |
Labour Costs | £1,000,000 | £1,250,000 | £1,500,000 |
Number of Staff | 20 | 35 | 30 |
- Year 2018 Market Share: 55%
- Year 2019 Market Share: 50%
- Year 2020 Market Share: 45%
Quiz
Quarter | Type of Complaint | Complaints Opened | Complaints Closed | Closed Under 12 Weeks (%) | Agreed by Bank (%) |
---|---|---|---|---|---|
1 | Bank Account & Loans | 175000 | 145000 | 75 | 50 |
Personal Protection Insurance (PPI) | 375000 | 325000 | 70 | 90 | |
2 | Bank Account & Loans | 150000 | 150000 | 78 | 45 |
Personal Protection Insurance (PPI) | 425000 | 375000 | 75 | 85 | |
3 | Bank Account & Loans | 165000 | 175000 | 82 | 52 |
Personal Protection Insurance (PPI) | 535000 | 525000 | 77 | 87 | |
4 | Bank Account & Loans | 130000 | 140000 | 85 | 55 |
Personal Protection Insurance (PPI) | 625000 | 585000 | 80 | 80 |
Quiz
You know the others working on the project and the team generally gets along fairly well. However, this is the first time you have all worked together and you can see that everyone has different priorities in terms of what improvements they want to see in the recommendations report. Your research has made it clear that customers who contact the helpdesk by telephone are costing the business significantly more than those who make contact via the internet. You anticipate some of your colleagues will be resistant to this approach from opinions they have been offering thus far. A meeting is booked for later in the week for everyone to present their findings and to come to an agreement on the report recommendations. Which strategy would you deploy?
Quiz
Quiz
2020 | 2019 | 2018 | |
---|---|---|---|
Profit | £500,000 | £250,000 | £250,000 |
Revenue | £7,500,000 | £7,000,000 | £6,000,000 |
Value of Assets | £1,000,000 | £1,200,000 | £2,500,000 |
Liabilities | £2,714,400 | £2,860,000 | £3,000,000 |
Annual Price Increase | 0% | 5% | 10% |
Revenue from Top 5% of Customers | 50% | 55% | 60% |
Total Customers | 4000 | 5000 | 3000 |
Labour Costs | £1,000,000 | £1,250,000 | £1,500,000 |
Number of Staff | 20 | 35 | 30 |
- Year 2018 Market Share: 55%
- Year 2019 Market Share: 50%
- Year 2020 Market Share: 45%
Quiz
Quarter | Type of Complaint | Complaints Opened | Complaints Closed | Closed Under 12 Weeks (%) | Agreed by Bank (%) |
---|---|---|---|---|---|
1 | Bank Account & Loans | 175000 | 145000 | 75 | 50 |
Personal Protection Insurance (PPI) | 375000 | 325000 | 70 | 90 | |
2 | Bank Account & Loans | 150000 | 150000 | 78 | 45 |
Personal Protection Insurance (PPI) | 425000 | 375000 | 75 | 85 | |
3 | Bank Account & Loans | 165000 | 175000 | 82 | 52 |
Personal Protection Insurance (PPI) | 535000 | 525000 | 77 | 87 | |
4 | Bank Account & Loans | 130000 | 140000 | 85 | 55 |
Personal Protection Insurance (PPI) | 625000 | 585000 | 80 | 80 |
Quiz
Quiz
Quiz
2020 | 2019 | 2018 | |
---|---|---|---|
Profit | £500,000 | £250,000 | £250,000 |
Revenue | £7,500,000 | £7,000,000 | £6,000,000 |
Value of Assets | £1,000,000 | £1,200,000 | £2,500,000 |
Liabilities | £2,714,400 | £2,860,000 | £3,000,000 |
Annual Price Increase | 0% | 5% | 10% |
Revenue from Top 5% of Customers | 50% | 55% | 60% |
Total Customers | 4000 | 5000 | 3000 |
Labour Costs | £1,000,000 | £1,250,000 | £1,500,000 |
Number of Staff | 20 | 35 | 30 |
- Year 2018 Market Share: 55%
- Year 2019 Market Share: 50%
- Year 2020 Market Share: 45%
Quiz
Quarter | Type of Complaint | Complaints Opened | Complaints Closed | Closed Under 12 Weeks (%) | Agreed by Bank (%) |
---|---|---|---|---|---|
1 | Bank Account & Loans | 175000 | 145000 | 75 | 50 |
Personal Protection Insurance (PPI) | 375000 | 325000 | 70 | 90 | |
2 | Bank Account & Loans | 150000 | 150000 | 78 | 45 |
Personal Protection Insurance (PPI) | 425000 | 375000 | 75 | 85 | |
3 | Bank Account & Loans | 165000 | 175000 | 82 | 52 |
Personal Protection Insurance (PPI) | 535000 | 525000 | 77 | 87 | |
4 | Bank Account & Loans | 130000 | 140000 | 85 | 55 |
Personal Protection Insurance (PPI) | 625000 | 585000 | 80 | 80 |
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Info quiz:
- Quiz name:Grant Thornton online assessment
- Total number of questions:173
- Number of questions for the test:50
- Pass score:80%
- Number of topics:4 Topics
- Critical Reasoning:81 Questions
- Numerical Reasoning:34 Questions
- Situational Judgement:32 Questions
- Verbal Reasoning:26 Questions
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