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Guide for Deutsche Bank Situational Judgement Test

Quiz Deutsche Bank Situational Judgement Test

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/ 10

Quiz

1/10
Generic Questions
When you believe you are entitled to a refund for train delays, what should you do initially?
Select the answer
1 correct answer
A.
Write a list of the delays you remember experiencing.
B.
Look for evidence of which trains were delayed.
C.
Contact the credit card company.
D.
Try and make a claim from the train company.

Quiz

2/10
Conflict Resolution and Negotiation
You are negotiating a new contract with a supplier in the United Kingdom. The supplier is asking for a 10% increase in their fee. What should you do to resolve this conflict?
Select the answer
1 correct answer
A.
Refuse the increase and find a new supplier.
B.
Agree to the increase to maintain the relationship.
C.
Suggest a compromise, such as a smaller increase or longer-term contract.
D.
Threaten legal action if the supplier doesn't back down.

Quiz

3/10
Customer Service
You receive a call from a customer who is angry and frustrated about a recent issue with their account. They are yelling and using inappropriate language. What should you do?
Select the answer
1 correct answer
A.
Remain calm and professional, and listen to the customer's concerns without interrupting.
B.
Hang up the call to avoid dealing with the difficult customer.
C.
Respond with anger and frustration to match the customer's tone.
D.
Transfer the call to a supervisor without attempting to address the customer's concerns.

Quiz

4/10
Leadership and Management
You are leading a team project and one of your team members consistently fails to meet deadlines. This is causing delays in the project's progress. What should you do?
Select the answer
1 correct answer
A.
Speak to the team member privately and understand the reasons behind the consistent failure.
B.
Assign additional tasks to the team member to compensate for the delays.
C.
Ignore the situation and hope that the team member improves on their own.
D.
Report the team member to higher management for disciplinary action.

Quiz

5/10
Problem Solving
You are working on a team project and one of your colleagues is consistently missing deadlines and not completing their assigned tasks. The project is falling behind schedule and it is affecting the overall progress. What would you do in this situation?
Select the answer
1 correct answer
A.
Confront the colleague and express your concerns about their performance.
B.
Take on their workload and complete their tasks to keep the project on track.
C.
Report the issue to your supervisor and suggest possible solutions.
D.
Ignore the problem and hope that the colleague improves their performance.

Quiz

6/10
Generic Questions
Which of the following is true based on the passage?
Select the answer
1 correct answer
A.
Most people are successful in making a claim for compensation.
B.
Train companies always send out forms to all delayed passengers.
C.
There are multiple possible options for getting compensation.
D.
Season ticket holders follow the same process as other train customers.

Quiz

7/10
Conflict Resolution and Negotiation
You are the manager of a team in the United Kingdom and two team members are having a dispute over a project. How should you approach resolving the conflict?
Select the answer
1 correct answer
A.
Let the team members work it out on their own.
B.
Take sides and support one team member over the other.
C.
Schedule a meeting with both team members to discuss the issue and find a solution together.
D.
Remove one team member from the project to avoid further conflict.

Quiz

8/10
Customer Service
A customer has been waiting in line for a long time and is becoming impatient. They approach you and demand to be served immediately. What is the most appropriate response?
Select the answer
1 correct answer
A.
Apologize for the wait and explain that you will assist them as soon as possible.
B.
Ignore the customer and continue helping other customers.
C.
Ask the customer to wait their turn and explain that you are serving customers in the order they arrived.
D.
Call for additional staff to help speed up the wait time.

Quiz

9/10
Leadership and Management
A conflict arises between two team members under your supervision. They are unable to resolve it themselves and it is impacting the team's morale. What should you do?
Select the answer
1 correct answer
A.
Mediate a meeting between the two team members to discuss the conflict and find a resolution.
B.
Side with one team member over the other to establish dominance and resolve the conflict.
C.
Ignore the conflict and hope that the team members will resolve it on their own.
D.
Escalate the conflict to higher management for them to handle.

Quiz

10/10
Problem Solving
You have been assigned to lead a team in implementing a new software system for the company. However, some team members are resistant to change and are not fully committed to the project. What would you do to ensure successful implementation?
Select the answer
1 correct answer
A.
Provide training and support to team members to help them adapt to the new system.
B.
Remove team members who are resistant to change and replace them with more dedicated individuals.
C.
Ignore the resistance and hope that team members will eventually come around.
D.
Assign additional resources to the project to compensate for the lack of commitment.
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Info quiz:

  • Quiz name:Deutsche Bank Situational Judgement Test
  • Total number of questions:460
  • Number of questions for the test:50
  • Pass score:80%
  • Number of topics:5 Topics
Study topics:Number of questions:
  • Conflict Resolution and Negotiation:15 Questions
  • Customer Service:59 Questions
  • Generic Questions:268 Questions
  • Leadership and Management:59 Questions
  • Problem Solving:59 Questions

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