\n ","comment":{"@type":"Comment","text":""},"encodingFormat":"text/html","suggestedAnswer":[{"@type":"Answer","position":0,"encodingFormat":"text/html","text":"A","comment":{"@type":"Comment","text":"A"}},{"@type":"Answer","position":1,"encodingFormat":"text/html","text":"B","comment":{"@type":"Comment","text":"B"}},{"@type":"Answer","position":2,"encodingFormat":"text/html","text":"C","comment":{"@type":"Comment","text":"C"}},{"@type":"Answer","position":3,"encodingFormat":"text/html","text":"D","comment":{"@type":"Comment","text":"D"}},{"@type":"Answer","position":4,"encodingFormat":"text/html","text":"E","comment":{"@type":"Comment","text":"E"}},{"@type":"Answer","position":5,"encodingFormat":"text/html","text":"F","comment":{"@type":"Comment","text":"F"}}],"acceptedAnswer":[{"@type":"Answer","position":1,"encodingFormat":"text/html","text":"B","comment":{"@type":"Comment","text":"Imagine that the blue shapes form part of a large blue circle. As the sequence progresses two more ‘slices’ of the circle are taken away, revealing more white underneath. The cross in the middle of the diagram alternates between being shaded and being white at each step in the sequence. Finally, there is a dot that moves around the box in a clockwise direction.
If we only knew the first rule about the slices of the circle being taken away, we could narrow down the correct options to A, B and F. Only A and B have a white cross in the middle and finally, option B has the outer dot in the correct place."},"answerExplanation":{"@type":"Comment","text":"Imagine that the blue shapes form part of a large blue circle. As the sequence progresses two more ‘slices’ of the circle are taken away, revealing more white underneath. The cross in the middle of the diagram alternates between being shaded and being white at each step in the sequence. Finally, there is a dot that moves around the box in a clockwise direction.
If we only knew the first rule about the slices of the circle being taken away, we could narrow down the correct options to A, B and F. Only A and B have a white cross in the middle and finally, option B has the outer dot in the correct place."}}]},{"@type":"Question","eduQuestionType":"Multiple choice","learningResourceType":"Practice problem","name":"Situational judgment","text":"You are working as a graduate trainee with a large IT company. The company has recently formed a new customer helpdesk department and you are working on a project led by the newly appointed helpdesk manager with a team of other graduate trainees. The project aim is to review the methods by which customers contact the helpdesk and to produce a series of recommendations for improvements.
You know the others working on the project and the team generally gets along fairly well. However, this is the first time you have all worked together and you can see that everyone has different priorities in terms of what improvements they want to see in the recommendations report. Your research has made it clear that customers who contact the helpdesk by telephone are costing the business significantly more than those who make contact via the internet. You anticipate some of your colleagues will be resistant to this approach from opinions they have been offering thus far. A meeting is booked for later in the week for everyone to present their findings and to come to an agreement on the report recommendations. Which strategy would you deploy?","comment":{"@type":"Comment","text":""},"encodingFormat":"text/html","suggestedAnswer":[{"@type":"Answer","position":0,"encodingFormat":"text/html","text":"Ask the helpdesk manager for a meeting prior to the one booked with the wider project team so that you can explain your findings and recommendations in advance. This will get buy-in from the project lead early on and they can then help generate support for your recommendations at the wider project team meeting later in the week.","comment":{"@type":"Comment","text":"Ask the helpdesk manager for a meeting prior to the one booked with the wider project team so that you can explain your findings and recommendations in advance. This will get buy-in from the project lead early on and they can then help generate support for your recommendations at the wider project team meeting later in the week."}},{"@type":"Answer","position":1,"encodingFormat":"text/html","text":"Circulate a detailed report to the project team prior to the meeting outlining the cost savings associated with your findings. Outline the various scenarios in which money will be saved including the spread sheets that you have used to model your findings. This ensures that meeting attendees can digest the information earlier and you will need less time on the day.","comment":{"@type":"Comment","text":"Circulate a detailed report to the project team prior to the meeting outlining the cost savings associated with your findings. Outline the various scenarios in which money will be saved including the spread sheets that you have used to model your findings. This ensures that meeting attendees can digest the information earlier and you will need less time on the day."}},{"@type":"Answer","position":2,"encodingFormat":"text/html","text":"Approach the meeting with an open mind, recognising that your colleagues may have uncovered some equally compelling information and data. Take the view that you will make your point clearly at the meeting but accept that other people may have a point of view that is preferable to your own.","comment":{"@type":"Comment","text":"Approach the meeting with an open mind, recognising that your colleagues may have uncovered some equally compelling information and data. Take the view that you will make your point clearly at the meeting but accept that other people may have a point of view that is preferable to your own."}},{"@type":"Answer","position":3,"encodingFormat":"text/html","text":"Spend time thinking about the likely objections that may be raised in relation to your suggestions based on what you have heard thus far. Use this information to draft a presentation that not only outlines the benefits of your findings but that also pre-empts the likely concerns of others and makes reference to how your recommendations can overcome them.","comment":{"@type":"Comment","text":"Spend time thinking about the likely objections that may be raised in relation to your suggestions based on what you have heard thus far. Use this information to draft a presentation that not only outlines the benefits of your findings but that also pre-empts the likely concerns of others and makes reference to how your recommendations can overcome them."}}],"acceptedAnswer":[{"@type":"Answer","position":2,"encodingFormat":"text/html","text":"Approach the meeting with an open mind, recognising that your colleagues may have uncovered some equally compelling information and data. Take the view that you will make your point clearly at the meeting but accept that other people may have a point of view that is preferable to your own.","comment":{"@type":"Comment","text":"In this scenario, the importance of collaboration and open-mindedness in a team setting is highlighted. By approaching the meeting with an open mind, you demonstrate a willingness to listen to your colleagues' perspectives, which can lead to a more comprehensive understanding of the project's needs. Acknowledging the possibility that others may have valuable insights encourages a constructive dialogue. Additionally, preparing for potential objections shows foresight and consideration, allowing you to address concerns proactively. This strategy not only strengthens your argument but also fosters a cooperative atmosphere where all team members feel valued, ultimately leading to a more effective and balanced set of recommendations for the helpdesk improvements."},"answerExplanation":{"@type":"Comment","text":"In this scenario, the importance of collaboration and open-mindedness in a team setting is highlighted. By approaching the meeting with an open mind, you demonstrate a willingness to listen to your colleagues' perspectives, which can lead to a more comprehensive understanding of the project's needs. Acknowledging the possibility that others may have valuable insights encourages a constructive dialogue. Additionally, preparing for potential objections shows foresight and consideration, allowing you to address concerns proactively. This strategy not only strengthens your argument but also fosters a cooperative atmosphere where all team members feel valued, ultimately leading to a more effective and balanced set of recommendations for the helpdesk improvements."}},{"@type":"Answer","position":3,"encodingFormat":"text/html","text":"Spend time thinking about the likely objections that may be raised in relation to your suggestions based on what you have heard thus far. Use this information to draft a presentation that not only outlines the benefits of your findings but that also pre-empts the likely concerns of others and makes reference to how your recommendations can overcome them.","comment":{"@type":"Comment","text":"In this scenario, the importance of collaboration and open-mindedness in a team setting is highlighted. By approaching the meeting with an open mind, you demonstrate a willingness to listen to your colleagues' perspectives, which can lead to a more comprehensive understanding of the project's needs. Acknowledging the possibility that others may have valuable insights encourages a constructive dialogue. Additionally, preparing for potential objections shows foresight and consideration, allowing you to address concerns proactively. This strategy not only strengthens your argument but also fosters a cooperative atmosphere where all team members feel valued, ultimately leading to a more effective and balanced set of recommendations for the helpdesk improvements."},"answerExplanation":{"@type":"Comment","text":"In this scenario, the importance of collaboration and open-mindedness in a team setting is highlighted. By approaching the meeting with an open mind, you demonstrate a willingness to listen to your colleagues' perspectives, which can lead to a more comprehensive understanding of the project's needs. Acknowledging the possibility that others may have valuable insights encourages a constructive dialogue. Additionally, preparing for potential objections shows foresight and consideration, allowing you to address concerns proactively. This strategy not only strengthens your argument but also fosters a cooperative atmosphere where all team members feel valued, ultimately leading to a more effective and balanced set of recommendations for the helpdesk improvements."}}]},{"@type":"Question","eduQuestionType":"Multiple choice","learningResourceType":"Practice problem","name":"Verbal reasoning","text":"Which of the follow would best replace the word ‘relocate’ in the last sentence of the first paragraph?","comment":{"@type":"Comment","text":""},"encodingFormat":"text/html","suggestedAnswer":[{"@type":"Answer","position":0,"encodingFormat":"text/html","text":"Develop","comment":{"@type":"Comment","text":"Develop"}},{"@type":"Answer","position":1,"encodingFormat":"text/html","text":"Assist","comment":{"@type":"Comment","text":"Assist"}},{"@type":"Answer","position":2,"encodingFormat":"text/html","text":"Move","comment":{"@type":"Comment","text":"Move"}},{"@type":"Answer","position":3,"encodingFormat":"text/html","text":"Study","comment":{"@type":"Comment","text":"Study"}}],"acceptedAnswer":[{"@type":"Answer","position":2,"encodingFormat":"text/html","text":"Move","comment":{"@type":"Comment","text":"Option c is correct as to relocate means to move (in this instance the implication is that if you are willing to move for a job then there are more opportunities for you in this sector)."},"answerExplanation":{"@type":"Comment","text":"Option c is correct as to relocate means to move (in this instance the implication is that if you are willing to move for a job then there are more opportunities for you in this sector)."}}]},{"@type":"Question","eduQuestionType":"Multiple choice","learningResourceType":"Practice problem","name":"Numerical reasoning","text":"Which year has the most flights? \n ","comment":{"@type":"Comment","text":""},"encodingFormat":"text/html","suggestedAnswer":[{"@type":"Answer","position":0,"encodingFormat":"text/html","text":"2020","comment":{"@type":"Comment","text":"2020"}},{"@type":"Answer","position":1,"encodingFormat":"text/html","text":"2021","comment":{"@type":"Comment","text":"2021"}},{"@type":"Answer","position":2,"encodingFormat":"text/html","text":"2022","comment":{"@type":"Comment","text":"2022"}},{"@type":"Answer","position":3,"encodingFormat":"text/html","text":"2023","comment":{"@type":"Comment","text":"2023"}}],"acceptedAnswer":[{"@type":"Answer","position":3,"encodingFormat":"text/html","text":"2023","comment":{"@type":"Comment","text":" 2020: 2038 + 4958 + 5943 = 12,939 2021: 3098 + 4876 + 6840 = 14,814 2022: 4983 + 5678 + 6340 = 17,001 2023: 4759 + 6953 + 6928 = 18,640
2023 has the most"}}]},{"@type":"Question","eduQuestionType":"Multiple choice","learningResourceType":"Practice problem","name":"Mechanical Reasoning","text":"What is the percentage increase in the total number of flights from 2021-2023? \n ","comment":{"@type":"Comment","text":""},"encodingFormat":"text/html","suggestedAnswer":[{"@type":"Answer","position":0,"encodingFormat":"text/html","text":"9.6%","comment":{"@type":"Comment","text":"9.6%"}},{"@type":"Answer","position":1,"encodingFormat":"text/html","text":"14.8%","comment":{"@type":"Comment","text":"14.8%"}},{"@type":"Answer","position":2,"encodingFormat":"text/html","text":"25.8%","comment":{"@type":"Comment","text":"25.8%"}},{"@type":"Answer","position":3,"encodingFormat":"text/html","text":"31.4%","comment":{"@type":"Comment","text":"31.4%"}}],"acceptedAnswer":[{"@type":"Answer","position":2,"encodingFormat":"text/html","text":"25.8%","comment":{"@type":"Comment","text":"Total flights in: 2021 = 3,098 + 4,876 + 6,840 = 14,814 2023 = 4,759 + 6,953 + 6,928 = 18,640 (18,640-14,814) / 14,814 x 100 =
25.8%"}}]},{"@type":"Question","eduQuestionType":"Multiple choice","learningResourceType":"Practice problem","name":"Logical Reasoning","text":"In the boxes below, one image is missing. Please select which is the correct option from A to F to complete it. \n ","comment":{"@type":"Comment","text":""},"encodingFormat":"text/html","suggestedAnswer":[{"@type":"Answer","position":0,"encodingFormat":"text/html","text":"A","comment":{"@type":"Comment","text":"A"}},{"@type":"Answer","position":1,"encodingFormat":"text/html","text":"B","comment":{"@type":"Comment","text":"B"}},{"@type":"Answer","position":2,"encodingFormat":"text/html","text":"C","comment":{"@type":"Comment","text":"C"}},{"@type":"Answer","position":3,"encodingFormat":"text/html","text":"D","comment":{"@type":"Comment","text":"D"}},{"@type":"Answer","position":4,"encodingFormat":"text/html","text":"E","comment":{"@type":"Comment","text":"E"}},{"@type":"Answer","position":5,"encodingFormat":"text/html","text":"F","comment":{"@type":"Comment","text":"F"}}],"acceptedAnswer":[{"@type":"Answer","position":1,"encodingFormat":"text/html","text":"B","comment":{"@type":"Comment","text":"There is only one rule in this question; the shapes in the left column must all be the same and the shapes in the right column must all be the same. Also, there must be the same number of shapes in the left and the right columns."},"answerExplanation":{"@type":"Comment","text":"There is only one rule in this question; the shapes in the left column must all be the same and the shapes in the right column must all be the same. Also, there must be the same number of shapes in the left and the right columns."}}]},{"@type":"Question","eduQuestionType":"Multiple choice","learningResourceType":"Practice problem","name":"Situational judgment","text":"In light of recent disappointing sales figures, you and a number of colleagues have been asked to devise an initiative with the intention of creating more repeat business with new customers via the website. You have been asked to present the favoured approach to the MD, the Sales Director and the Finance Director. Which would you choose?","comment":{"@type":"Comment","text":""},"encodingFormat":"text/html","suggestedAnswer":[{"@type":"Answer","position":0,"encodingFormat":"text/html","text":"The most radical approach that brings with it the largest potential returns but that has the most associated risk. It goes against everything the business has done before but if it works it could have a startling impact.","comment":{"@type":"Comment","text":"The most radical approach that brings with it the largest potential returns but that has the most associated risk. It goes against everything the business has done before but if it works it could have a startling impact."}},{"@type":"Answer","position":1,"encodingFormat":"text/html","text":"The approach that mirrors initiatives that have proven to be successful for the business previously. This harnesses methods that are known to work and will build upon previous success. The likely returns are less but there is almost zero risk.","comment":{"@type":"Comment","text":"The approach that mirrors initiatives that have proven to be successful for the business previously. This harnesses methods that are known to work and will build upon previous success. The likely returns are less but there is almost zero risk."}},{"@type":"Answer","position":2,"encodingFormat":"text/html","text":"The approach that offers a more creative way of thinking about customers and how they interact with the website. The likely returns are fairly substantial and it offers a pragmatic approach to building revenue.","comment":{"@type":"Comment","text":"The approach that offers a more creative way of thinking about customers and how they interact with the website. The likely returns are fairly substantial and it offers a pragmatic approach to building revenue."}},{"@type":"Answer","position":3,"encodingFormat":"text/html","text":"It would make sense to provide a short overview of each approach so that the directors can feed into the decision-making process.","comment":{"@type":"Comment","text":"It would make sense to provide a short overview of each approach so that the directors can feed into the decision-making process."}}],"acceptedAnswer":[{"@type":"Answer","position":2,"encodingFormat":"text/html","text":"The approach that offers a more creative way of thinking about customers and how they interact with the website. The likely returns are fairly substantial and it offers a pragmatic approach to building revenue.","comment":{"@type":"Comment","text":"The explanation for this question revolves around the need to innovate in response to poor sales figures. When tasked with devising an initiative to enhance customer engagement and increase repeat business through the website, it's crucial to select an approach that not only aligns with the company's goals but also offers creative solutions to attract and retain customers. Presenting a variety of options allows the directors to understand the potential strategies better, enabling informed input into the final decision. The focus on substantial returns indicates an emphasis on practicality and effectiveness in driving revenue growth."},"answerExplanation":{"@type":"Comment","text":"The explanation for this question revolves around the need to innovate in response to poor sales figures. When tasked with devising an initiative to enhance customer engagement and increase repeat business through the website, it's crucial to select an approach that not only aligns with the company's goals but also offers creative solutions to attract and retain customers. Presenting a variety of options allows the directors to understand the potential strategies better, enabling informed input into the final decision. The focus on substantial returns indicates an emphasis on practicality and effectiveness in driving revenue growth."}},{"@type":"Answer","position":3,"encodingFormat":"text/html","text":"It would make sense to provide a short overview of each approach so that the directors can feed into the decision-making process.","comment":{"@type":"Comment","text":"The explanation for this question revolves around the need to innovate in response to poor sales figures. When tasked with devising an initiative to enhance customer engagement and increase repeat business through the website, it's crucial to select an approach that not only aligns with the company's goals but also offers creative solutions to attract and retain customers. Presenting a variety of options allows the directors to understand the potential strategies better, enabling informed input into the final decision. The focus on substantial returns indicates an emphasis on practicality and effectiveness in driving revenue growth."},"answerExplanation":{"@type":"Comment","text":"The explanation for this question revolves around the need to innovate in response to poor sales figures. When tasked with devising an initiative to enhance customer engagement and increase repeat business through the website, it's crucial to select an approach that not only aligns with the company's goals but also offers creative solutions to attract and retain customers. Presenting a variety of options allows the directors to understand the potential strategies better, enabling informed input into the final decision. The focus on substantial returns indicates an emphasis on practicality and effectiveness in driving revenue growth."}}]},{"@type":"Question","eduQuestionType":"Multiple choice","learningResourceType":"Practice problem","name":"Verbal reasoning","text":"Which of the following follows true from the passage?","comment":{"@type":"Comment","text":""},"encodingFormat":"text/html","suggestedAnswer":[{"@type":"Answer","position":0,"encodingFormat":"text/html","text":"There are likely to be many jobs in the telecommunications sector in the future.","comment":{"@type":"Comment","text":"There are likely to be many jobs in the telecommunications sector in the future."}},{"@type":"Answer","position":1,"encodingFormat":"text/html","text":"Jobs in IT are likely to decline a lot in the future.","comment":{"@type":"Comment","text":"Jobs in IT are likely to decline a lot in the future."}},{"@type":"Answer","position":2,"encodingFormat":"text/html","text":"Telecommunications are likely to be based abroad in the future","comment":{"@type":"Comment","text":"Telecommunications are likely to be based abroad in the future"}},{"@type":"Answer","position":3,"encodingFormat":"text/html","text":"The internet has played a small part in the way the telecommunications sector operates","comment":{"@type":"Comment","text":"The internet has played a small part in the way the telecommunications sector operates"}}],"acceptedAnswer":[{"@type":"Answer","position":0,"encodingFormat":"text/html","text":"There are likely to be many jobs in the telecommunications sector in the future.","comment":{"@type":"Comment","text":"Option a is true and we can see this from the first paragraph where we are told that the sector is thriving and seems like it will continue to do so. We know there are around 1 million jobs in this sector so if it grows then there will inevitably be many jobs.
Option b is not true – if the telecommunications sector is thriving and there are strong links with the IT sector then we would expect IT to grow also.
We cannot tell from this information whether the changes in IT will lead to more jobs abroad in the future. The passage doesn’t give us this information.
Option d is also false as we know that the internet has had an impact on the services that telecommunications businesses provide."},"answerExplanation":{"@type":"Comment","text":"Option a is true and we can see this from the first paragraph where we are told that the sector is thriving and seems like it will continue to do so. We know there are around 1 million jobs in this sector so if it grows then there will inevitably be many jobs.
Option b is not true – if the telecommunications sector is thriving and there are strong links with the IT sector then we would expect IT to grow also.
We cannot tell from this information whether the changes in IT will lead to more jobs abroad in the future. The passage doesn’t give us this information.
Option d is also false as we know that the internet has had an impact on the services that telecommunications businesses provide."}}]},{"@type":"Question","eduQuestionType":"Multiple choice","learningResourceType":"Practice problem","name":"Numerical reasoning","text":"What percentage of flights in 2022 are internal? \n ","comment":{"@type":"Comment","text":""},"encodingFormat":"text/html","suggestedAnswer":[{"@type":"Answer","position":0,"encodingFormat":"text/html","text":"33.4%","comment":{"@type":"Comment","text":"33.4%"}},{"@type":"Answer","position":1,"encodingFormat":"text/html","text":"37.3%","comment":{"@type":"Comment","text":"37.3%"}},{"@type":"Answer","position":2,"encodingFormat":"text/html","text":"45.9%","comment":{"@type":"Comment","text":"45.9%"}},{"@type":"Answer","position":3,"encodingFormat":"text/html","text":"46.2%","comment":{"@type":"Comment","text":"46.2%"}}],"acceptedAnswer":[{"@type":"Answer","position":1,"encodingFormat":"text/html","text":"37.3%","comment":{"@type":"Comment","text":"Internal = 6,340 Total = 4,983 + 5,678 + 6,340 = 17,001
"}}]},{"@type":"Question","eduQuestionType":"Multiple choice","learningResourceType":"Practice problem","name":"Mechanical Reasoning","text":"Which suitcase has the largest volume in cubic metres?
\n\n
\n
\n
Width (cm)
\n
Height (cm)
\n
Depth (cm)
\n
Price (£)
\n
Weight Capacity (kg)
\n
\n\n\n
\n
A
\n
52
\n
120
\n
60
\n
152
\n
50
\n
\n
\n
B
\n
48
\n
136
\n
55
\n
130
\n
35
\n
\n
\n
C
\n
50
\n
96
\n
72
\n
112
\n
48
\n
\n
\n
D
\n
93
\n
83
\n
40
\n
98
\n
38
\n
\n\n
","comment":{"@type":"Comment","text":""},"encodingFormat":"text/html","suggestedAnswer":[{"@type":"Answer","position":0,"encodingFormat":"text/html","text":"A","comment":{"@type":"Comment","text":"A"}},{"@type":"Answer","position":1,"encodingFormat":"text/html","text":"B","comment":{"@type":"Comment","text":"B"}},{"@type":"Answer","position":2,"encodingFormat":"text/html","text":"C","comment":{"@type":"Comment","text":"C"}},{"@type":"Answer","position":3,"encodingFormat":"text/html","text":"D","comment":{"@type":"Comment","text":"D"}}],"acceptedAnswer":[{"@type":"Answer","position":0,"encodingFormat":"text/html","text":"A","comment":{"@type":"Comment","text":"Volume = Width x Height x Depth A\n52 x 120 x 60 = 374,400 cm3\nB\n48 x 136 x 55 = 359,040 cm3\nC\n50 x 96 x 72 = 345,600 cm3\nD\n93 x 83 x 40 = 308,760 cm3\nTherefore the answer is A."},"answerExplanation":{"@type":"Comment","text":"Volume = Width x Height x Depth A\n52 x 120 x 60 = 374,400 cm3\nB\n48 x 136 x 55 = 359,040 cm3\nC\n50 x 96 x 72 = 345,600 cm3\nD\n93 x 83 x 40 = 308,760 cm3\nTherefore the answer is A."}}]}]},{"@context":"https://schema.org/","@type":"AggregateRating","itemReviewed":{"@type":"Course","name":"GB BAE Systems Aptitude Test","description":"BAE Systems Aptitude Test - Quiz: 205 questions with explanations and solutions, also available in PDF","provider":{"@type":"Organization","name":"Easy Quizzz","sameAs":"https://www.easy-quizzz.com"},"offers":[{"@type":"Offer","category":"Industrial Test","priceCurrency":"GBP","price":0}],"about":["Numerical reasoning","Verbal reasoning","Logical Reasoning","Mechanical Reasoning","Situational judgment"],"hasCourseInstance":[{"@type":"CourseInstance","courseMode":"Online","courseWorkload":"PT20M"}]},"ratingCount":356,"ratingValue":4.8,"bestRating":5,"worstRating":0}]}
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Quiz
Question 1/101/10
Logical Reasoning
Logical Reasoning
Logical Reasoning
In the pattern below, one image from the sequence is missing. Please select which is the correct option from A to F to complete it.
Select the answer:Select the answer
1 correct answer
A.
A
B.
B
C.
C
D.
D
E.
E
F.
F
Imagine that the blue shapes form part of a large blue circle. As the sequence progresses two more ‘slices’ of the circle are taken away, revealing more white underneath. The cross in the middle of the diagram alternates between being shaded and being white at each step in the sequence. Finally, there is a dot that moves around the box in a clockwise direction.
If we only knew the first rule about the slices of the circle being taken away, we could narrow down the correct options to A, B and F. Only A and B have a white cross in the middle and finally, option B has the outer dot in the correct place.
Right Answer: B
Quiz
Question 2/102/10
Situational judgment
Situational judgment
Situational judgment
You are working as a graduate trainee with a large IT company. The company has recently formed a new customer helpdesk department and you are working on a project led by the newly appointed helpdesk manager with a team of other graduate trainees. The project aim is to review the methods by which customers contact the helpdesk and to produce a series of recommendations for improvements.
You know the others working on the project and the team generally gets along fairly well. However, this is the first time you have all worked together and you can see that everyone has different priorities in terms of what improvements they want to see in the recommendations report. Your research has made it clear that customers who contact the helpdesk by telephone are costing the business significantly more than those who make contact via the internet. You anticipate some of your colleagues will be resistant to this approach from opinions they have been offering thus far. A meeting is booked for later in the week for everyone to present their findings and to come to an agreement on the report recommendations. Which strategy would you deploy?
Select multiple answer: (Choose 2)Select the answer
2 correct answers
A.
Ask the helpdesk manager for a meeting prior to the one booked with the wider project team so that you can explain your findings and recommendations in advance. This will get buy-in from the project lead early on and they can then help generate support for your recommendations at the wider project team meeting later in the week.
B.
Circulate a detailed report to the project team prior to the meeting outlining the cost savings associated with your findings. Outline the various scenarios in which money will be saved including the spread sheets that you have used to model your findings. This ensures that meeting attendees can digest the information earlier and you will need less time on the day.
C.
Approach the meeting with an open mind, recognising that your colleagues may have uncovered some equally compelling information and data. Take the view that you will make your point clearly at the meeting but accept that other people may have a point of view that is preferable to your own.
D.
Spend time thinking about the likely objections that may be raised in relation to your suggestions based on what you have heard thus far. Use this information to draft a presentation that not only outlines the benefits of your findings but that also pre-empts the likely concerns of others and makes reference to how your recommendations can overcome them.
In this scenario, the importance of collaboration and open-mindedness in a team setting is highlighted. By approaching the meeting with an open mind, you demonstrate a willingness to listen to your colleagues' perspectives, which can lead to a more comprehensive understanding of the project's needs. Acknowledging the possibility that others may have valuable insights encourages a constructive dialogue. Additionally, preparing for potential objections shows foresight and consideration, allowing you to address concerns proactively. This strategy not only strengthens your argument but also fosters a cooperative atmosphere where all team members feel valued, ultimately leading to a more effective and balanced set of recommendations for the helpdesk improvements.
Right Answer: C, D
Quiz
Question 3/103/10
Verbal reasoning
Verbal reasoning
Verbal reasoning
Which of the follow would best replace the word ‘relocate’ in the last sentence of the first paragraph?
Select the answer:Select the answer
1 correct answer
A.
Develop
B.
Assist
C.
Move
D.
Study
Option c is correct as to relocate means to move (in this instance the implication is that if you are willing to move for a job then there are more opportunities for you in this sector).
In the boxes below, one image is missing. Please select which is the correct option from A to F to complete it.
Select the answer:Select the answer
1 correct answer
A.
A
B.
B
C.
C
D.
D
E.
E
F.
F
There is only one rule in this question; the shapes in the left column must all be the same and the shapes in the right column must all be the same. Also, there must be the same number of shapes in the left and the right columns.
Right Answer: B
Quiz
Question 7/107/10
Situational judgment
Situational judgment
Situational judgment
In light of recent disappointing sales figures, you and a number of colleagues have been asked to devise an initiative with the intention of creating more repeat business with new customers via the website. You have been asked to present the favoured approach to the MD, the Sales Director and the Finance Director. Which would you choose?
Select multiple answer: (Choose 2)Select the answer
2 correct answers
A.
The most radical approach that brings with it the largest potential returns but that has the most associated risk. It goes against everything the business has done before but if it works it could have a startling impact.
B.
The approach that mirrors initiatives that have proven to be successful for the business previously. This harnesses methods that are known to work and will build upon previous success. The likely returns are less but there is almost zero risk.
C.
The approach that offers a more creative way of thinking about customers and how they interact with the website. The likely returns are fairly substantial and it offers a pragmatic approach to building revenue.
D.
It would make sense to provide a short overview of each approach so that the directors can feed into the decision-making process.
The explanation for this question revolves around the need to innovate in response to poor sales figures. When tasked with devising an initiative to enhance customer engagement and increase repeat business through the website, it's crucial to select an approach that not only aligns with the company's goals but also offers creative solutions to attract and retain customers. Presenting a variety of options allows the directors to understand the potential strategies better, enabling informed input into the final decision. The focus on substantial returns indicates an emphasis on practicality and effectiveness in driving revenue growth.
Right Answer: C, D
Quiz
Question 8/108/10
Verbal reasoning
Verbal reasoning
Verbal reasoning
Which of the following follows true from the passage?
Select the answer:Select the answer
1 correct answer
A.
There are likely to be many jobs in the telecommunications sector in the future.
B.
Jobs in IT are likely to decline a lot in the future.
C.
Telecommunications are likely to be based abroad in the future
D.
The internet has played a small part in the way the telecommunications sector operates
Option a is true and we can see this from the first paragraph where we are told that the sector is thriving and seems like it will continue to do so. We know there are around 1 million jobs in this sector so if it grows then there will inevitably be many jobs.
Option b is not true – if the telecommunications sector is thriving and there are strong links with the IT sector then we would expect IT to grow also.
We cannot tell from this information whether the changes in IT will lead to more jobs abroad in the future. The passage doesn’t give us this information.
Option d is also false as we know that the internet has had an impact on the services that telecommunications businesses provide.
Which suitcase has the largest volume in cubic metres?
Width (cm)
Height (cm)
Depth (cm)
Price (£)
Weight Capacity (kg)
A
52
120
60
152
50
B
48
136
55
130
35
C
50
96
72
112
48
D
93
83
40
98
38
Select the answer:Select the answer
1 correct answer
A.
A
B.
B
C.
C
D.
D
Volume = Width x Height x Depth
A
52 x 120 x 60 = 374,400 cm3
B
48 x 136 x 55 = 359,040 cm3
C
50 x 96 x 72 = 345,600 cm3
D
93 x 83 x 40 = 308,760 cm3
Therefore the answer is A.
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Info quiz:
Quiz name:BAE Systems Aptitude Test
Total number of questions:205
Number of questions for the test:50
Pass score:80%
Number of topics:5 Topics
Study topics:Number of questions:
Logical Reasoning:45 Questions
Mechanical Reasoning:2 Questions
Numerical reasoning:62 Questions
Situational judgment:59 Questions
Verbal reasoning:37 Questions
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