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Guide for British Airways Online Assessment Cabin Crew

Quiz British Airways Online Assessment Cabin Crew

10/189 Questions|Updated on 2024/09/19
Free Test
/ 10

Quiz

1/10
Personality Test
A key supplier has allocated a new account manager to look after your business. However, you do not feel that they are providing as good a service as the previous account manager did. They keep forgetting to follow up on agreed actions and are missing mutually agreed deadlines. You feel like they have become complacent. You are happy with the products they provide and the original account manager was part of a team that went through a complex tender process to win your business but you feel customer service could now be better. What do you do?
Select the answer
2 correct answers
A.
Wait for the next meeting with the account manager and raise your concerns with them directly. Go to the meeting prepared with a list of issues that you have experienced so that you can jointly agree a plan for improving service.
B.
Raise your concerns with your own line manager so that they can escalate the issue at the right level within the supply company.
C.
Start looking for alternative suppliers who might be more appreciative of your business.
D.
Bide your time but keep track of issues when they arise. The account manager has only just started looking after you and they may just need time to get used to you.

Quiz

2/10
Situational Judgment Test
Choose the image that would complete the sequence. Job Test British Airways Online Assessment Cabin Crew Transport Test GB-JBT-TRN-BRNSCC-1660722277943 practice-test-q-35
Select the answer
1 correct answer
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A
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B
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C
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D
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E
F.
F

Quiz

3/10
Personality Test
You are working in a product development team. Some of the team members are focused on developing ‘product X’ quickly as they believe it is unnecessary to spend too much time on a product that has many successful competitors in the market. You know that this lack of attention to detail could later lead to quality issues and unsatisfied customers. What do you do?
Select the answer
2 correct answers
A.
Report this to the team leader and arrange a discussion outlining the consequences of the team’s actions.
B.
Report this to the team leader and ask him to consider replacing the team with responsible members.
C.
Discuss with the team and outline the pros and cons of their actions.
D.
Submit a report to the team leader, outlining the issue to deflect blame later.

Quiz

4/10
Situational Judgment Test
Choose the image that would complete the sequence. Job Test British Airways Online Assessment Cabin Crew Transport Test GB-JBT-TRN-BRNSCC-1660722277943 practice-test-q-36
Select the answer
1 correct answer
A.
A
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B
C.
C
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D
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E
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F

Quiz

5/10
Personality Test
You are in the customer service department. After hearing a customer's requirements, you know that product Y would be ideal for them. But the customer intends to buy product X despite hearing your opinions. How do you respond?
Select the answer
2 correct answers
A.
Let the customer know that you value their decision but explain why product Y would be ideal and ask them to buy it.
B.
Present the pros and cons of the product X and Y and then ask the customer to choose one.
C.
Politely let the customer know of the alternate option and let them decide on what to buy.
D.
Tell the customer that you have experience in dealing with the customer’s requirements and ask them to buy product Y.

Quiz

6/10
Situational Judgment Test
Choose the image that would complete the sequence. Job Test British Airways Online Assessment Cabin Crew Transport Test GB-JBT-TRN-BRNSCC-1660722277943 practice-test-q-37
Select the answer
1 correct answer
A.
A
B.
B
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C
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D
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E
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F

Quiz

7/10
Personality Test
It’s the first day at work for your new colleague, a wheelchair user. They are struggling to move from one room to another – the floor where you work is not very wheelchair friendly. What do you do next?
Select the answer
2 correct answers
A.
You walk over to provide assistance, taking the handles of the wheelchair and push your colleague through the door
B.
You walk over, introduce yourself and ask if there is anything you can do to help at this time
C.
You ignore your new colleague’s struggles as you don’t really know what to do and don’t want to embarrass yourself
D.
You send an email to your line manager, noting what you have observed and suggest a review of accessibility arrangements

Quiz

8/10
Situational Judgment Test
Choose the image that would complete the sequence. Job Test British Airways Online Assessment Cabin Crew Transport Test GB-JBT-TRN-BRNSCC-1660722277943 practice-test-q-38
Select the answer
1 correct answer
A.
A
B.
B
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C
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D
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E
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F

Quiz

9/10
Personality Test
An intern has been assigned to your department. As a team you discuss how best to deploy them in the next three months. Your colleagues aren’t too keen to share responsibility for the intern. How do you respond?
Select the answer
2 correct answers
A.
You say that you are happy for the intern to work alongside you for the whole three month period as you would be pleased to support their professional development
B.
You say that have so much to do in the next three months that an additional responsibility in the next three months would affect your other responsibilities
C.
You remind your colleagues that they have a responsibility to the next generation of employees and how they will have benefitted from similar experiences at the start of their careers
D.
You suggest to your colleagues that an arrangement is put in place which would allow the intern to spend time with everyone and learn as much as possible

Quiz

10/10
Situational Judgment Test
Choose the image that would complete the sequence. Job Test British Airways Online Assessment Cabin Crew Transport Test GB-JBT-TRN-BRNSCC-1660722277943 practice-test-q-39
Select the answer
1 correct answer
A.
A
B.
B
C.
C
D.
D
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E
F.
F
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Info quiz:

  • Quiz name:British Airways Online Assessment Cabin Crew
  • Total number of questions:189
  • Number of questions for the test:50
  • Pass score:80%
  • Number of topics:2 Topics
Study topics:Number of questions:
  • Personality Test:153 Questions
  • Situational Judgment Test:36 Questions

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