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Guide for DHL Driver Assessment Test

Quiz DHL Driver Assessment Test

10/413 Questions|Updated on 2024/11/13
Free Test
/ 10

Quiz

1/10
Behavioral and Situational Judgment
You are running late for a delivery due to unexpected traffic. You receive a call from your supervisor asking about your estimated arrival time. What is the best response?
Select the answer
1 correct answer
A.
Blame the traffic and say you’ll be there when you can
B.
Apologize for the delay and provide a new estimated time
C.
Ignore the call and focus on driving
D.
Say you don't know when you will arrive

Quiz

2/10
Customer Service Skills
What is the most important skill for a driver when dealing with customers during a delivery?
Select the answer
1 correct answer
A.
Understanding traffic laws
B.
Communication
C.
Navigational skills
D.
Vehicle maintenance

Quiz

3/10
Delivery Procedures
What is the first step a driver should take upon arriving at a delivery location?
Select the answer
1 correct answer
A.
Begin unloading packages immediately
B.
Park the vehicle in a safe and designated area
C.
Check the delivery instructions on the package
D.
Notify the recipient of their delivery

Quiz

4/10
Driving Knowledge
What is the primary purpose of the two-second rule when driving?
Select the answer
1 correct answer
A.
To maintain a safe following distance
B.
To ensure you arrive on time
C.
To avoid speeding fines
D.
To improve fuel efficiency

Quiz

5/10
Geography and Route Planning
Which of the following cities is located furthest north?
Select the answer
1 correct answer
A.
London
B.
Edinburgh
C.
Cardiff
D.
Belfast

Quiz

6/10
Numeracy Skills
If a package weighs 15 kilograms and you need to deliver 8 packages in one trip, what is the total weight of the packages?
Select the answer
1 correct answer
A.
120 kilograms
B.
100 kilograms
C.
80 kilograms
D.
60 kilograms

Quiz

7/10
Safety Protocols
Which of the following is a crucial safety protocol for drivers when making deliveries?
Select the answer
1 correct answer
A.
Using a personal mobile phone while driving
B.
Wearing a seatbelt at all times
C.
Driving over the speed limit to meet deadlines
D.
Ignoring traffic signals during peak hours

Quiz

8/10
Time Management
What is the best way to prioritize deliveries when multiple packages have similar deadlines?
Select the answer
1 correct answer
A.
Deliver the packages based on their weight.
B.
Use a first-come, first-served approach.
C.
Prioritize deliveries based on distance and traffic conditions.
D.
Deliver the most expensive items first.

Quiz

9/10
Vehicle Handling
What is the primary reason for maintaining a safe following distance while driving a delivery vehicle?
Select the answer
1 correct answer
A.
To allow time for navigation adjustments
B.
To provide space for emergency stops
C.
To enhance fuel efficiency
D.
To increase speed in traffic

Quiz

10/10
Behavioral and Situational Judgment
While delivering a package, you notice a customer struggling with a heavy item outside their home. What should you do?
Select the answer
1 correct answer
A.
Deliver the package and leave without offering help
B.
Ask if they need assistance and help them if they accept
C.
Call for a manager to handle the situation
D.
Ignore the customer and continue with your deliveries
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Info quiz:

  • Quiz name:DHL Driver Assessment Test
  • Total number of questions:413
  • Number of questions for the test:50
  • Pass score:80%
  • Number of topics:9 Topics
Study topics:Number of questions:
  • Behavioral and Situational Judgment:50 Questions
  • Customer Service Skills:50 Questions
  • Delivery Procedures:50 Questions
  • Driving Knowledge:50 Questions
  • Geography and Route Planning:50 Questions
  • Numeracy Skills:13 Questions
  • Safety Protocols:50 Questions
  • Time Management:50 Questions
  • Vehicle Handling:50 Questions

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