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Guide for Harrods Values Assessment

Quiz Harrods Values Assessment

10/416 Questions|Updated on 2024/10/03
Free Test
/ 10

Quiz

1/10
Situational judgment test (SJT)
You are working in a large high street retailer as part of their graduate scheme. Your supervisor has asked you to move onto the tills in the homeware department as they are really busy today with some unexpected deliveries. A customer approaches your till accompanied by a small baby in a pram and a toddler. The baby is crying and the toddler keeps touching the goods that are on sale by the tills. The customer is trying to take their goods out of their trolley. They look very distressed and keep telling the toddler not to touch anything, whilst trying to placate the crying baby. What would you do?
Select the answer
2 correct answers
A.
Ask the customer how their day has been and what they are doing later?
B.
Ask the customer what you can do to help them right now.
C.
Promise to finish the transaction as quickly as you can.
D.
Try and distract the toddler whilst the customer unloads the shopping.

Quiz

2/10
Core Values
What is one of the core values that Harrods emphasizes in its mission?
Select the answer
1 correct answer
A.
Innovation
B.
Sustainability
C.
Tradition
D.
Profitability

Quiz

3/10
Personality Traits
Which personality trait is most associated with individuals who thrive in team environments?
Select the answer
1 correct answer
A.
Introversion
B.
Agreeableness
C.
Neuroticism
D.
Conscientiousness

Quiz

4/10
Situational judgment test (SJT)
You have been working in a large business consultancy for six months and during that time have been involved in a number of client projects. The one you are working on currently has been particularly trying as the customer keeps changing their mind. Up to now, a more senior colleague has been fielding the changes and dealing with the client. Your colleague is now on holiday for a week and has asked you to lead the project in their absence. As one of the regular update meetings is about to end, the client informs you that he now wants the scope of the project to be extended so that three other departments can become involved. You know that this will increase the workload of the project team quite significantly and the cost of the work has been agreed already. As far as you are aware the client is unable to raise any further money to find the project. What would you do?
Select the answer
2 correct answers
A.
Explain to the client that your colleague is away and you can’t really make a decision about whether this can be accommodated until they are back.
B.
Say that you are sure this can be done and ask that the client shares more details about what the specific extra requirements are.
C.
Explain that they must be prepared to pay a lot more for the work they are requesting as it is significantly increasing the scope of the project.
D.
Suggest that the client sends you an email with the extra requirements in so that you could look at the impact on time and costs for the project.

Quiz

5/10
Core Values
Which core value at Harrods focuses on creating a superior shopping experience for customers?
Select the answer
1 correct answer
A.
Respect
B.
Excellence
C.
Diversity
D.
Responsibility

Quiz

6/10
Personality Traits
What personality trait is characterized by a strong sense of responsibility and dependability?
Select the answer
1 correct answer
A.
Openness
B.
Extraversion
C.
Conscientiousness
D.
Emotional Stability

Quiz

7/10
Situational judgment test (SJT)
You are working for a small law firm and have been very busy of late. There have been a number of unexpected issues with some ongoing cases and the partners of the firm have been asking you for help a lot more than usual. You are still trying to get back on track with your day to day work. One morning you receive a call from a very big client who needs some paperwork signing and couriering over to him as a matter of priority as he has a large deal to finalise in the next hour. The partner who needs to sign the papers is currently in a meeting at the other side of town. You try calling and emailing her but have not had a response. The building where she is having her meeting is about 30 minutes away by taxi. What would you do?
Select the answer
2 correct answers
A.
Call the client to explain that as soon as the partner responds you will get back in touch with an update on the paperwork.
B.
Suggest that you will get a taxi to the meeting location and ask the partner to sign the paperwork there.
C.
Ask other partners in the firm if they would be so kind as to find out whether they could sign the paperwork instead.
D.
Suggest to the client that you wait another twenty minutes and if you have not had a response you will head over to the meeting yourself.

Quiz

8/10
Core Values
What is the primary goal of customer service excellence at Harrods?
Select the answer
1 correct answer
A.
To maximize sales
B.
To provide personalized experiences
C.
To reduce employee workload
D.
To enforce strict policies

Quiz

9/10
Personality Traits
What does "openness to experience" primarily refer to in a personality context?
Select the answer
1 correct answer
A.
The willingness to engage with new ideas and experiences
B.
The tendency to avoid conflict and maintain the status quo
C.
A preference for routine and familiar activities
D.
The ability to conform to social norms and expectations

Quiz

10/10
Situational judgment test (SJT)
You have been asked to take part in a project that will address a number of long overdue changes in the business. At the first meeting, you can see that it is going to be hard work. There are people from a variety of different departments, many of whom do not get on (some to the extent of actively disliking one another). When you return to your desk, your manager asks how the meeting went and what your thoughts are about the project. What would you do?
Select the answer
2 correct answers
A.
Say that it will be interesting getting to know people from different departments and understanding how they work and what they do.
B.
Say that you are predicting tensions amongst project participants but you can’t wait to get started on the project regardless.
C.
Ask your manager what he knows about the other project participants, explaining that it might help you understand the situation better.
D.
Say that you will give it a shot but you can foresee many problems and you might not be the best person to work on this project.
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Info quiz:

  • Quiz name:Harrods Values Assessment
  • Total number of questions:416
  • Number of questions for the test:50
  • Pass score:80%
  • Number of topics:3 Topics
Study topics:Number of questions:
  • Core Values:70 Questions
  • Personality Traits:194 Questions
  • Situational judgment test (SJT):152 Questions

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