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Quiz

1/10
Numerical reasoning
Which Quarter had the highest spend on advertising?
Quarter Advertising Spent Total Sales Total Returns
Quarter 1 £1,250 £205,000 £2,700
Quarter 2 £1,050 £189,000 £1,250
Quarter 3 £2,300 £211,000 £1,600
Quarter 4 £3,250 £391,000 £1,050
Select the answer
1 correct answer
A.
Quarter 1
B.
Quarter 2
C.
Quarter 3
D.
Quarter 4

Quiz

2/10
Logical reasoning
Which Agent had the highest First Call Resolution?
Quality Score (1-10 rating) First Call Resolution Average Handling Time
Agent A 9 80% 12 mins
Agent B 7 85% 15 mins
Agent C 8 75% 11 mins
Agent D 5 90% 10 mins
Select the answer
1 correct answer
A.
Agent A
B.
Agent B
C.
Agent C
D.
Agent D

Quiz

3/10
Verbal reasoning
Which of the following best describes the main reason for writing the article.
Select the answer
1 correct answer
A.
To give people an overview of working in customer services
B.
To help people handle angry customers
C.
To help people learn to communicate better
D.
To help people achieve their goals

Quiz

4/10
Numerical reasoning
What was the Total Returns figure for all four quarters for the year?
Quarter Advertising Spent Total Sales Total Returns
Quarter 1 £1,250 £205,000 £2,700
Quarter 2 £1,050 £189,000 £1,250
Quarter 3 £2,300 £211,000 £1,600
Quarter 4 £3,250 £391,000 £1,050
Select the answer
1 correct answer
A.
£6,600
B.
£6,900
C.
£7,200
D.
£7,500

Quiz

5/10
Logical reasoning
To try and get your customer to like you more, you are advised to …
Select the answer
1 correct answer
A.
Ask them about their family
B.
Spend as long as you can dealing with their issue
C.
Achieve as many of your own goals as you can
D.
Find something you might have in common with them

Quiz

6/10
Verbal reasoning
Which of the following would best replace the word ‘outstanding’ in sentence 3?
Select the answer
1 correct answer
A.
Remaining
B.
Superb
C.
Multiple
D.
Supportive

Quiz

7/10
Numerical reasoning
If a 10% discount had been applied to all products sold in Quarter 4, what would the Total Sales for that Quarter have been (assuming the actual sales made was the same)?
Quarter Advertising Spent Total Sales Total Returns
Quarter 1 £1,250 £205,000 £2,700
Quarter 2 £1,050 £189,000 £1,250
Quarter 3 £2,300 £211,000 £1,600
Quarter 4 £3,250 £391,000 £1,050
Select the answer
1 correct answer
A.
£39,100
B.
£297,090
C.
£351,900
D.
£387,090

Quiz

8/10
Logical reasoning
Which of the following is false based on the information in the passage?
Select the answer
1 correct answer
A.
You are expected to deal with angry customers sometimes
B.
You will need to be continually learning
C.
You may be faced with very chatty customers
D.
You can take long as you need to solve customers' problems

Quiz

9/10
Verbal reasoning
Which of the following is most likely to be true based on this information in the passage?
Select the answer
1 correct answer
A.
You may get shouted at by customers sometimes
B.
Your goals will be virtually possible to meet
C.
You may be rewarded if customers do not complain about you
D.
Your manager will be available if you need help

Quiz

10/10
Numerical reasoning
The previous year, the Quarter 3 'Total Sales' had been $7,500 less than this year. What was the Quarter 3 Total Sales figure for last year?
Quarter Advertising Spent Total Sales Total Returns
Quarter 1 £1,250 £205,000 £2,700
Quarter 2 £1,050 £189,000 £1,250
Quarter 3 £2,300 £211,000 £1,600
Quarter 4 £3,250 £391,000 £1,050
Select the answer
1 correct answer
A.
£203,500
B.
£204,000
C.
£204,500
D.
£205,000
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  • Quiz name:AstraZeneca Graduate Assessment
  • Total number of questions:194
  • Number of questions for the test:50
  • Pass score:80%
  • Number of topics:3 Topics
Study topics:Number of questions:
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  • Numerical reasoning:84 Questions
  • Verbal reasoning:41 Questions

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