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/ 10

Quiz

1/10
Mixed Questions
The table shows the exchange rate of each currency compared to 1 GBP. Which currency appreciated the most in value against the GBP between Q3 and Q4?
Q1 Q2 Q3 Q4
Bitcoin (BTC) 7288 7452 7982 6275
Ethereum (ETH) 187 168 298 175
Tether (USDT) 0.8 0.98 2.87 0.68
Ripple (XRP) 0.1557 0.1689 0.276 0.1374
Select the answer
1 correct answer
A.
BTC
B.
ETH
C.
USDT
D.
XRP

Quiz

2/10
Mixed Questions
The table shows the exchange rate of each currency compared to 1 GBP. ETH 1,000 was used to buy GBP in Q1 and then converted back to ETH in Q2. How many ETH did this buy?
Q1 Q2 Q3 Q4
Bitcoin (BTC) 7288 7452 7982 6275
Ethereum (ETH) 187 168 298 175
Tether (USDT) 0.8 0.98 2.87 0.68
Ripple (XRP) 0.1557 0.1689 0.276 0.1374
Select the answer
1 correct answer
A.
345
B.
456
C.
665
D.
898

Quiz

3/10
Mixed Questions
The table shows the exchange rate of each currency compared to 1 GBP. What is the percentage change in the value of the XRP from Q1 to Q4 compared to the GBP?
Q1 Q2 Q3 Q4
Bitcoin (BTC) 7288 7452 7982 6275
Ethereum (ETH) 187 168 298 175
Tether (USDT) 0.8 0.98 2.87 0.68
Ripple (XRP) 0.1557 0.1689 0.276 0.1374
Select the answer
1 correct answer
A.
11.75% Increase
B.
12.75% Increase
C.
13.75% Decrease
D.
14.75% Decrease

Quiz

4/10
Mixed Questions
The table shows the exchange rate of each currency compared to 1 GBP. 23,000 GBP was used to purchase Tether (USDT) in Q2 and then sold in Q3. How much will the amount be worth in GBP then?
Q1 Q2 Q3 Q4
Bitcoin (BTC) 7288 7452 7982 6275
Ethereum (ETH) 187 168 298 175
Tether (USDT) 0.8 0.98 2.87 0.68
Ripple (XRP) 0.1557 0.1689 0.276 0.1374
Select the answer
1 correct answer
A.
£7,554
B.
£7,654
C.
£7,754
D.
£7,854

Quiz

5/10
Mixed Questions
In Quarter 4, how many more Password Reset requests were closed in under 4 weeks than New Joiner requests?
Quarter Type of Request Request Opened Requests Closed Requests Closed Under 4 Weeks (%) Request Approved (%)
1 Password Resets 185000 125000 60 78
New Joiner 78000 45000 48 68
2 Password Resets 325000 265000 90 91
New Joiner 98000 47000 85 76
3 Password Resets 245000 125000 68 65
New Joiner 68000 59000 78 79
4 Password Resets 129000 115500 75 45
New Joiner 76000 74500 79 82
Select the answer
1 correct answer
A.
27,770
B.
27,870
C.
27,970
D.
27,990

Quiz

6/10
Mixed Questions
At the end of Quarter 1, what was the number of requests that remained open?
Quarter Type of Request Request Opened Requests Closed Requests Closed Under 4 Weeks (%) Request Approved (%)
1 Password Resets 185000 125000 60 78
New Joiner 78000 45000 48 68
2 Password Resets 325000 265000 90 91
New Joiner 98000 47000 85 76
3 Password Resets 245000 125000 68 65
New Joiner 68000 59000 78 79
4 Password Resets 129000 115500 75 45
New Joiner 76000 74500 79 82
Select the answer
1 correct answer
A.
90,000
B.
91,000
C.
92,000
D.
93,000

Quiz

7/10
Mixed Questions
Over the full year, how many _closed_ New Joiner requests were not closed within 4 weeks?
Quarter Type of Request Request Opened Requests Closed Requests Closed Under 4 Weeks (%) Request Approved (%)
1 Password Resets 185000 125000 60 78
New Joiner 78000 45000 48 68
2 Password Resets 325000 265000 90 91
New Joiner 98000 47000 85 76
3 Password Resets 245000 125000 68 65
New Joiner 68000 59000 78 79
4 Password Resets 129000 115500 75 45
New Joiner 76000 74500 79 82
Select the answer
1 correct answer
A.
59,075
B.
59,175
C.
59,275
D.
59,375

Quiz

8/10
Mixed Questions
You are monitoring how well your Service Desk is processing requests. How many Password Reset requests were closed and not approved over the year?
Quarter Type of Request Request Opened Requests Closed Requests Closed Under 4 Weeks (%) Request Approved (%)
1 Password Resets 185000 125000 60 78
New Joiner 78000 45000 48 68
2 Password Resets 325000 265000 90 91
New Joiner 98000 47000 85 76
3 Password Resets 245000 125000 68 65
New Joiner 68000 59000 78 79
4 Password Resets 129000 115500 75 45
New Joiner 76000 74500 79 82
Select the answer
1 correct answer
A.
146,852
B.
158,625
C.
162,450
D.
164,865

Quiz

9/10
Mixed Questions
The target for of customers waiting for over 10 minutes for the Complaints department is 5% of total customers over the entire year. Assuming the same number of total Complaints customers, how many more customers must be served under 10 minutes for this target to be met?
Type of Service Wait Time No. of Customers in Q1 (‘000) No. of Customers in Q2 (‘000) No. of Customers in Q3 (‘000) No. of Customers in Q4 (‘000)
Complaint Under 10 minutes 151 185 123 215
Over 10 minutes 35 45 20 23
Refund Under 10 minutes 175 245 135 152
Over 10 minutes 36.5 45.8 42 25
Purchase Under 10 minutes 178 215 213 145
Over 10 minutes 45 36 32 50
Other Under 10 minutes 198 245 125 136
Over 10 minutes 85 65 12 45
Select the answer
1 correct answer
A.
80,150
B.
81,150
C.
82,150
D.
83,150

Quiz

10/10
Mixed Questions
20 extra members of staff can reduce the number of customers waiting for over 10 minutes by 10,000 customers per quarter. An extra member of staff costs £21,000 per year. What is the cost of completely eliminating the number of purchase customers waiting for 10 minutes or more for the entire year?
Type of Service Wait Time No. of Customers in Q1 (‘000) No. of Customers in Q2 (‘000) No. of Customers in Q3 (‘000) No. of Customers in Q4 (‘000)
Complaint Under 10 minutes 151 185 123 215
Over 10 minutes 35 45 20 23
Refund Under 10 minutes 175 245 135 152
Over 10 minutes 36.5 45.8 42 25
Purchase Under 10 minutes 178 215 213 145
Over 10 minutes 45 36 32 50
Other Under 10 minutes 198 245 125 136
Over 10 minutes 85 65 12 45
Select the answer
1 correct answer
A.
£2,000,000
B.
£2,100,000
C.
£2,200,000
D.
£2,300,000
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  • Quiz name:Bain Online Test
  • Total number of questions:231
  • Number of questions for the test:50
  • Pass score:80%
  • Number of topics:1 Topics
Study topics:Number of questions:
  • Mixed Questions:231 Questions

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