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Guide for DWP Situational Judgement Test

Quiz DWP Situational Judgement Test

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/ 10

Quiz

1/10
Changing and improving
You notice that a process within your team is not generating the expected results. What should you do?
Select the answer
1 correct answer
A.
Ignore the issue and hope it sorts itself out
B.
Blame the team member responsible for the process
C.
Discuss the issue with the team member responsible for the process and work together to improve the process
D.
Take over the process yourself without discussing it with anyone

Quiz

2/10
Communicating and influencing
You have a meeting with a potential client who has requested a discount. What should you do?
Select the answer
1 correct answer
A.
Provide the client with the discount they requested.
B.
Explain that discounts are not available for this service.
C.
Offer an alternative service at a discounted price.
D.
Discuss the possibility of a discount with your supervisor.

Quiz

3/10
Conflict resolution
You are a customer service representative and a customer is angry because their order was not delivered on time. What is the best way to resolve the conflict?
Select the answer
1 correct answer
A.
Tell the customer it's not your fault and hang up
B.
Listen to the customer's concerns and offer a solution
C.
Argue with the customer and refuse to help
D.
Ignore the customer's calls and messages

Quiz

4/10
Delivering at pace
You have been given a tight deadline to complete a project. What would you do?
Select the answer
1 correct answer
A.
Work alone and complete the project on your own.
B.
Identify the critical tasks and allocate them to your team members, keeping in mind their strengths and weaknesses.
C.
Request additional resources and personnel to complete the project.
D.
Set an unrealistic timeline for the project to reduce the pressure.

Quiz

5/10
Developing self and others
You notice that a team member is struggling to complete their tasks and their performance has been declining. What would you do?
Select the answer
1 correct answer
A.
Ignore the situation and hope they improve on their own.
B.
Offer to help them with their tasks and provide additional support.
C.
Criticize them for their poor performance and threaten disciplinary action.
D.
Report them to upper management immediately.

Quiz

6/10
Leadership
You notice that one of your team members is struggling to meet their targets and deadlines. What would you do?
Select the answer
1 correct answer
A.
Ignore the issue as it is the team member's responsibility to manage their workload.
B.
Talk to the team member privately to understand the reasons behind the struggle and offer support and guidance.
C.
Publicly call out the team member for underperforming in front of the rest of the team.
D.
Ask another team member to take on the struggling team member's workload.

Quiz

7/10
Making effective decisions
You are a manager of a team and two of your employees are not meeting their targets. You have tried talking to them, but it has not worked. What should you do?
Select the answer
1 correct answer
A.
Fire the two employees
B.
Offer training sessions to help improve performance
C.
Do nothing as long as their pay is docked
D.
Increase the workload of all employees

Quiz

8/10
Managing a quality service
You are the manager of a call center that handles customer complaints. A team member has received a complaint about a faulty product but failed to log it into the system. What action should you take?
Select the answer
1 correct answer
A.
Allow the team member to handle the issue as they see fit
B.
Discuss the importance of logging all complaints with the team member and implement a training program to avoid future mistakes
C.
Ignore the issue as it is a small mistake and the team member will learn from it
D.
Report the team member to higher management

Quiz

9/10
Prioritization
You have three tasks to complete by the end of the day. Task A is important but not urgent, task B is urgent but not important, and task C is both important and urgent. What should you do first?
Select the answer
1 correct answer
A.
Complete task A first
B.
Complete task B first
C.
Complete task C first

Quiz

10/10
Seeing the big picture
You are a team leader for a project and one of your team members is always missing important deadlines. What will you do?
Select the answer
1 correct answer
A.
Talk to the team member and understand if there are any personal or professional issues affecting their work.
B.
Assign some easier tasks to the team member to make them comfortable.
C.
Ignore the situation and wait for the team member to improve their performance.
D.
Complain to the senior management about the team member's poor performance.
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Info quiz:

  • Quiz name:DWP Situational Judgement Test
  • Total number of questions:520
  • Number of questions for the test:36
  • Pass score:85%
  • Number of topics:12 Topics
Study topics:Number of questions:
  • Changing and improving:43 Questions
  • Communicating and influencing:43 Questions
  • Conflict resolution:43 Questions
  • Delivering at pace:43 Questions
  • Developing self and others:41 Questions
  • Leadership:43 Questions
  • Making effective decisions:44 Questions
  • Managing a quality service:44 Questions
  • Prioritization:44 Questions
  • Seeing the big picture:44 Questions
  • Stress management:44 Questions
  • Working together:44 Questions

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