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Guide for 911 Dispatcher Test

Quiz 911 Dispatcher Test

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Quiz

1/10
Assigning Field Units
What is the primary responsibility of a 911 dispatcher when assigning field units?
Select the answer
1 correct answer
A.
To provide medical advice to callers
B.
To prioritize emergency calls based on urgency
C.
To evaluate the emotional state of the caller
D.
To ensure that all calls are recorded for later review

Quiz

2/10
Call Summarization
What is the primary purpose of call summarization in a 911 dispatch context?
Select the answer
1 correct answer
A.
To gather personal information about the caller
B.
To document the call for training purposes
C.
To provide concise and accurate details for responders
D.
To assess the emotional state of the caller

Quiz

3/10
Call-Taking
What is the primary responsibility of a 911 dispatcher during a call?
Select the answer
1 correct answer
A.
To investigate the incident
B.
To provide medical assistance
C.
To gather information and dispatch appropriate services
D.
To disconnect calls when busy

Quiz

4/10
Character Comparison
In a crisis, which character trait is most important for a 911 dispatcher to possess?
Select the answer
1 correct answer
A.
Empathy
B.
Indifference
C.
Impulsiveness
D.
Arrogance

Quiz

5/10
Checking & Listening
What is the primary purpose of active listening during a 911 call?
Select the answer
1 correct answer
A.
To provide emotional support to the caller
B.
To gather critical information quickly
C.
To reassure the caller they will be safe
D.
To inform the caller about local services

Quiz

6/10
Checking Coded Information
What does the code "Signal 9" generally indicate in dispatch terminology?
Select the answer
1 correct answer
A.
Stolen vehicle
B.
Domestic disturbance
C.
Traffic accident
D.
Fire alarm

Quiz

7/10
Cross-Referencing
Which of the following is a key element in cross-referencing information during emergency calls?
Select the answer
1 correct answer
A.
Personal Opinions
B.
Location Verification
C.
Emotional Responses
D.
Call Duration

Quiz

8/10
Data-Entry
Which of the following is a key component for accurate data-entry in emergency dispatch systems?
Select the answer
1 correct answer
A.
Speed over accuracy
B.
Consistent formatting
C.
Eliminating abbreviations
D.
Using complex language

Quiz

9/10
Decision-Making
A caller reports a potential fire in a residential area, but they are unsure of the exact location. What should be your first action as a dispatcher?
Select the answer
1 correct answer
A.
Send fire services immediately to the general area.
B.
Ask the caller for specific details about their location.
C.
Notify the police to investigate the situation.
D.
Wait for the caller to provide more information before taking action.

Quiz

10/10
Deductive Reasoning
A report indicates that several calls have been received about a loud explosion in the downtown area. Upon dispatching the police, they discover that a nearby construction site was using explosives for demolition. What can be deduced from this information?
Select the answer
1 correct answer
A.
The explosion was caused by a terrorist attack
B.
The explosion was an isolated incident unrelated to construction activities
C.
The construction site had permission to use explosives
D.
The explosion is a natural disaster
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Info quiz:

  • Quiz name:911 Dispatcher Test
  • Total number of questions:1400
  • Number of questions for the test:100
  • Pass score:70%
  • Number of topics:28 Topics
Study topics:Number of questions:
  • Assigning Field Units:50 Questions
  • Call Summarization:50 Questions
  • Call-Taking:50 Questions
  • Character Comparison:50 Questions
  • Checking & Listening:50 Questions
  • Checking Coded Information:50 Questions
  • Cross-Referencing:50 Questions
  • Data-Entry:50 Questions
  • Decision-Making:50 Questions
  • Deductive Reasoning:50 Questions
  • Evaluating Facts:50 Questions
  • Inductive Reasoning:50 Questions
  • Information Ordering:50 Questions
  • Map Reading:50 Questions
  • Math Concepts:50 Questions
  • Memorization:50 Questions
  • Memory Recall:50 Questions
  • Oral Directions:50 Questions
  • Prioritization:50 Questions
  • Probability:50 Questions
  • Problem Sensitivity:50 Questions
  • Public Safety Bulletin:50 Questions
  • Reading Comprehension:50 Questions
  • Recalling Facts & Details:50 Questions
  • Sentence Clarity:50 Questions
  • Setting Priorities:50 Questions
  • Written Comprehension:50 Questions
  • Written Expression:50 Questions

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